Frequently Asked Questions

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How do I use my GOVERRE?

•    Pop the lid off using the thumb indentation on either side of the lid
•    Pour your favorite wine into your GOVERRE glass

Enjoy your wine without the lid or…

•    Press the lid back on the GOVERRE glass to seal
•    Turn the top knob (to the left) to use the drink-through lid
•    Turn the top knob (to the right) to seal and close

How much does GOVERRE hold?

17 oz

Is GOVERRE shatter-resistant?

Yes, GOVERRE is shatter-resistant. Not only is the glass thicker than your typical wine glass, it also has a silicone sleeve on the outside. This sleeve allows for some protection against breaking if dropped.

Is GOVERRE dishwasher safe?

Yes, all components of GOVERRE are dishawasher safe including the glass, lid and silicone sleeve. It is best to place GOVERRE on the top rack of the dishwasher. We do not recommend removing the silicone sleeve to wash.

Is GOVERRE Leak-Proof?

GOVERRE’s patent pending drink-through lid prevents spills and most leaks. Our goal with GOVERRE is to provide a portable wine GLASS that is highly functional and beautiful. Keep your GOVERRE glass upright in your bag or picnic basket to prevent small amounts of leakage. Cheers and Enjoy!

Can GOVERRE be used with the lid?

Yes, definitely! The functionality of the lid allows you to drink while its on. All you do is quarter-turn the knob on top and drink through the uncovered opening. This is a great feature of GOVERRE, especially when the outdoor elements are conspiring against you and you want to avoid spilling your favorite wine.

Why is GOVERRE made out of glass instead of plastic?

GOVERRE is made out of glass for two reasons. First, wine tastes significantly better out of glass than plastic. Glass preserves the taste of wine while plastic can alter the taste of it. Second, glass is better for the environment. It is made from all-natural sustainable raw materials.

What Shipping Methods Are Available?

GOVERRE ships all orders via a ground service of our choosing. GOVERRE is unable to ship to PO boxes. Undeliverable shipments and refused deliveries will be charged the original shipping fee plus a 10% handling fee.

U.S. Shipping Rates (carrier of our choice)

*Adjusted 10/27/16 based on FEDEX real time charges

U.S. Express Shipping

Not currently available

Please email goverregirls@gmail.com for additional rate questions.

We do not offer expedited delivery services to Alaska, Hawaii, or to PO boxes.

Do You Ship Internationally?

Please contact customer service at goverregirls@gmail.com for international shipping rates.

Overview

GOVERRE’s products are designed and manufactured with great care.  We want you to be happy with your purchase. GOVERRE recommends that customers inspect orders for accuracy and manufacturer’s defects within 48 hours. Please keep all original packaging while processing a return or exchange. New and unused items that have not been opened may be exchanged or returned for a refund within 21 days of the date shipped. All returned/exchanged items must be kept in their original condition and packaging. Shipping charges are non-refundable. No returns/refunds will be granted after 21 days from the date of shipping. In the event that GOVERRE makes an order error we will replace product and ship via a ground service of our choosing. Product that is found to have defects in manufacturing and/or workmanship is eligible for replacement. Defective product should be made available or returned to GOVERRE upon request before it is replaced and should only be discarded at GOVERRE’s request. To return or exchange item(s) purchased through goverre.com, item(s) must be in the condition you received them and in the original box and/or packaging.

Return Instructions

  1. Fill out the Return Authorization form on the back of the original packing slip.
  2. Place the product(s) and Return Authorization form in the original box in which you received it and secure well with packaging tape.
  3. Ship the package to: GOVERRE LLC Returns 1501 San Elijo Road South Suite 104-145 San Marcos, CA 92078.

Please note that GOVERRE is not responsible for lost or damaged items. We recommend purchasing insurance on the package before sending it back to us. Please allow one billing cycle for the refund to appear on your credit card statement.

GOVERRE is committed to keeping your personal information private and secure. GOVERRE’s privacy policy applies to all customers and any other parties with respect to information that is gathered throughout this website. Information that is collected is intended for the sole purpose of conducting legal business practices including all aspects of order fulfillment and customer service inquiries between the visitor and GOVERRE. When you make a purchase from goverre.com, you provide your name, email address, credit card information, address, phone number, and a password. We reserve the right to contact you directly for order fulfillment requirements and information about products and services. No personally identifiable information will be used, given, or sold to any other parties without your authorization. We use “cookies” to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time. To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to goverre.com. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us. To prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of information, we have implemented physical, electronic, and managerial procedures to safeguard and secure the information we collect.

Overview

This website is operated by GOVERRE. Throughout the site, the terms “we”, “us” and “our” refer to GOVERRE. GOVERRE offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply  to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Accuracy, Completeness, and Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Modification to the Service and Prices

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Products or Services (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 1501 San Elijo Road South Suite 104-145 San Marcos, CA 92078 United States.

Changes to Terms of Service

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Contact Information

Questions about the Terms of Service should be sent to us at goverregirls@gmail.com.

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